Support & account deletion
Effective: 1 February 2026 · Last updated: 1 February 2026
This legal text is maintained in English (and Simplified Chinese). The English version governs.
Contact us
For anything below — trouble signing in, a bug, a question about privacy, or a deletion request — write to [email protected]. Please include your Tacet ID, your device model, and a short description of what happened. Screenshots help us reproduce problems faster. We read every message and reply as quickly as we can.
Quick help
- No verification code? Check the country code and number, wait a minute for delivery, then tap Resend. For email sign-up, check spam. Resends are rate-limited to prevent abuse — wait for the countdown to finish.
- Code expired? Codes are short-lived. Request a fresh one and enter it promptly; each new code invalidates the previous one.
- No notifications? Check Tacet Settings first, then system settings. On Android, exempt Tacet from battery optimization so delivery is not delayed, and open the app once after installing.
- Being harassed? Block the account in the app (blocking works both ways), then report it to us with your Tacet ID and a description.
Delete your account (in the app)
The fastest way, available at any time:
- Open Tacet and go to Settings.
- Tap Delete account and confirm.
This removes your profile, contacts, and conversation history from the service immediately. Deleting the account deletes the associated user data — we do not merely freeze it. A small amount of technical or security data may be retained where we must do so by law or to prevent fraud; see §8–§9 of the Privacy Policy.
Delete your account (by email)
If you cannot open the app — for example, you lost your device — email [email protected] with the subject “Delete my Tacet account” and include:
- your phone number or email address used for the account (write from that email address if you can, so we can verify you);
- your Tacet ID, if you know it.
We will verify that the account belongs to you and delete it, normally within 30 days, then confirm by reply. We never charge for this.
Your data rights
You can manage most of your data directly in the app: profile, linked devices, notifications, blocking, and message or conversation deletion. For access, correction, portability, or restriction requests, email [email protected] from your account’s email address; we respond to verified requests as the law requires. Details are in the Privacy Policy.
联系我们
以下任何事项——登录问题、故障、隐私问题、删除请求——都请写信到 [email protected]。请附上你的 Tacet ID、设备型号与问题简述，截图能帮我们更快复现。我们会阅读每一封来信并尽快回复。
快速自助
- 没收到验证码？确认国家代码与号码，等一分钟再点重新发送；邮箱注册请检查垃圾邮件。为防滥用，重发有频率限制，请等倒计时结束。
- 验证码过期？验证码有效期短。请获取新的并尽快输入；每次新码都会使旧码失效。
- 收不到通知？先看 Tacet 设置，再看系统设置。Android 上请为 Tacet 关闭电池优化以免投递延迟，安装后至少打开一次应用。
- 被骚扰？先在应用内拉黑对方（拉黑双向生效），再把你的 Tacet ID 与情况说明发给我们举报。
删除账号（在应用内）
最快的方式，随时可用：
- 打开 Tacet，进入设置。
- 点击删除账号并确认。
你的资料、联系人与聊天记录会立即从服务中移除。删除账号即删除关联用户数据，而不是冻结。若法律要求或为防范欺诈而必须保留的极少技术/安全数据，见《隐私政策》第 8–9 节。
删除账号（写信）
若打不开应用（例如丢了设备），请写信到 [email protected]，标题写“Delete my Tacet account”，并附上：
- 注册用的手机号或邮箱（能用该邮箱来信最好，以便核实身份）；
- 你的 Tacet ID（若记得）。
我们核实账号归属后删除，通常在 30 天内完成并回信确认。全程免费。
你的数据权利
大部分数据可在应用内直接管理：资料、已登录设备、通知、拉黑、删除消息或会话。如需查阅、更正、可携或限制处理，请用账号邮箱写信到 [email protected]，我们会对核实无误的请求依法回复。详见《隐私政策》。